At Vogueora, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely happy with your order, we have simplified the return process to make it as easy and hassle-free as possible. Please review the information below for full details on how returns work.
We accept returns for items that are unused, in their original condition, and in their original packaging. However, please note that certain products—such as personalized or intimate items—are excluded from returns due to hygiene or customization reasons.
Returns must be initiated within 30 days of receiving your order. Unfortunately, we cannot process refunds or exchanges after this period has passed.
To initiate a return, please contact our customer service team to receive a Return Authorization (RA) number. This is an essential step in ensuring your return is processed promptly. Returns sent without an RA number may not be accepted.
Once we receive the returned item, we will inspect it and notify you whether your refund has been approved. If approved, we will process your refund to your original payment method within a reasonable timeframe. Please be aware that the refunded amount may be adjusted for restocking fees, return shipping costs, or applicable taxes.
If you do not receive your refund after a reasonable period, please contact your bank or credit card provider. If the issue persists, our customer service team will assist you in resolving it.
Items purchased on sale or at a discount are eligible for return, but the refund will be based on the price paid at the time of purchase.
If you’d like to exchange an item, please contact customer service to begin the exchange process. Note that exchange availability depends on stock, and you may need to pay for any price differences or additional shipping charges.
To return an item, contact our support team for an RA number and specific return instructions. Carefully package the item—preferably in its original packaging, along with any tags, accessories, or documentation—and mark the RA number clearly on the package. Ship it to the address provided by customer support using a trackable shipping service to ensure safe delivery.
Some returns may incur a restocking fee, depending on the product’s type and condition. This fee will be communicated by customer service.
Unless the return is due to an error on our part (such as receiving a damaged or incorrect item), return shipping costs will be your responsibility, and these costs may be deducted from your refund.
If you need help with the return or refund process, don’t hesitate to contact our customer service team. We’re here to assist you and make the experience as smooth as possible.
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